Return & Refund Policy

Last Updated: 11 August 2026

Thank you for choosing EnCstore.com, your trusted provider of Electronics and Industrial Automation Supplies and Consumables, RFID, barcode, labelling, asset tracking and data capture products and solutions.

We are committed to supplying genuine products and providing a professional purchasing experience. Due to the technical and application-specific nature of many of the products sold through EnCstore.com, returns are accepted only in the specific circumstances, for product sold through online channel only, described in this policy.

1. Return Eligibility

EnCstore accepts return requests only in the following circumstances:

The product supplied is different from the product ordered; or
The product is found to be defective and the defect is verified by EnCstore and/or the applicable manufacturer's authorized service process.

Products are not eligible for return, exchange or refund in cases including, but not limited to:

Incorrect product selection or ordering;
Product purchased for an application for which it was not designed or recommended;
Product incompatibility with the customer's system, environment, software or application where the product itself conforms to its published specifications;
Failure to meet customer expectations where the product conforms to its published specifications;
Products that have been installed, configured, modified, altered, damaged or used beyond reasonable inspection;
Products returned without their original packaging, accessories, manuals, warranty documentation or other components supplied with the product, where applicable;
Special-order, custom-configured, customised, discontinued or obsolete products;
Products with removed, altered, damaged or mismatched serial numbers, asset identification labels or other identification markings, unless the discrepancy is attributable to an error by EnCstore.

2. Return Request Period

Customers must contact EnCstore within 7 calendar days from the date of delivery to report an eligible return, replacement or damage claim.

The return request must include:

Order/invoice number;
Product name and quantity;
Reason for the return;
Photographs and/or video showing the issue;
Product serial number, where applicable; and
Photographs of the shipping package and product packaging where the issue involves incorrect supply or transit damage.

Failure to notify EnCstore within the specified period may result in the request being declined.

3. Return Authorization

All returns require prior approval from EnCstore.

After reviewing the customer's request and supporting information, EnCstore will determine whether the product qualifies for return and, where applicable, issue a Return Authorization / Return Ticket together with return instructions.

Products sent to EnCstore without prior return authorization may be refused or returned to the customer at the customer's expense.

A return authorization does not automatically constitute acceptance of the return. Final approval is subject to inspection of the returned product.

4. Product Condition for Return

Unless the product is being returned because of a confirmed manufacturing defect or incorrect supply, the product must be returned:

Unused;
In its original condition;
In its original manufacturer's packaging;
With all accessories, manuals, warranty documentation and other supplied components; and
With all serial numbers and identification labels intact.

Where a product is returned for a suspected defect, EnCstore may inspect, test or send the product to the relevant manufacturer or authorized service centre for verification.

5. Return Shipping Charges

Where the return is due to:

An incorrect product supplied by EnCstore; or
A product confirmed to be defective; or
A verified transit-related issue attributable to the shipment,

EnCstore will bear the reasonable return shipping cost, subject to prior authorization.

For all other approved returns, where applicable, the customer shall bear the return shipping and associated transportation costs.

Customers should not ship products back to EnCstore without receiving return instructions and authorization.

6. Inspection and Resolution

Upon receipt of the returned product, EnCstore will inspect the product and verify the reported issue.

If the return is approved, EnCstore may provide, as applicable:

A replacement of the same product;
An equivalent replacement where the original product is unavailable; or
A refund of the eligible product amount.

Replacement is subject to product availability.

If a replacement product is unavailable, EnCstore may offer an equivalent product or process an eligible refund, as applicable.

7. Refunds

Refunds are only available where expressly permitted under this Return & Refund Policy. OEM products covered by a manufacturer's warranty are specifically excluded from refunds for manufacturing defects and are subject to the applicable OEM repair/replacement process.

Where a refund is approved, it will normally be processed to the original payment method used for the purchase.

Refunds will generally be processed within 7 business days after the returned product has been received, inspected and the refund has been approved.

The time taken for the refunded amount to appear in the customer's bank account, card account or payment account may vary depending on the payment provider or financial institution.

Shipping, handling or other charges may not be refundable where the return is not due to an error by EnCstore or a confirmed product defect.

8. OEM Products - Warranty Repair/Replacement Only

For OEM products such as RFID readers, printers, scanners, mobile computers, antennas and other branded hardware, manufacturing defects are handled under the applicable OEM warranty through EnCstore.

Eligible products will be repaired or replaced by the OEM, as applicable. No refund will be provided by EnCstore for manufacturing defects in OEM products.

This does not apply where the wrong product has been supplied by EnCstore.

9. Incorrect Product Supplied

If EnCstore supplies a product different from the product ordered, the customer should notify EnCstore within 7 calendar days of delivery.

The customer should retain the original product packaging and provide photographs of the product, product label and shipping label.

Once verified, EnCstore will arrange the appropriate return and replacement/refund process.

10. Transit Damage

Customers should inspect the shipment upon delivery whenever reasonably possible.

If the package or product appears damaged during transportation, customers should document the condition with photographs/videos and notify EnCstore as soon as possible and within 7 calendar days of delivery.

Where required, EnCstore may coordinate with the logistics provider to investigate the shipment.

11. Refused Deliveries

Customers should not refuse delivery merely because they wish to cancel or return an order.

Where a correctly supplied shipment is refused without prior authorization from EnCstore, the shipment may be returned to the sender and the applicable return transportation, handling or other logistics charges may be recovered from the customer.

If the shipment is refused because of visible transit damage or an apparent incorrect shipment, the customer should notify EnCstore immediately and provide supporting photographs wherever possible.

12. Order Cancellation

Orders may be cancelled only where cancellation is accepted by EnCstore before the order has been processed, dispatched or specially procured.

Once an order has been processed, dispatched, specially procured or custom-configured, cancellation may not be possible.

Cancellation requests should be submitted to EnCstore as soon as possible after placing the order.

13. Special and Custom Orders

Special-order, custom-configured, customised, discontinued, obsolete or specially procured products are generally non-returnable and non-refundable unless the product is supplied incorrectly or is confirmed to be defective.

14. Manufacturer Warranty

Where a product is covered by a manufacturer's warranty, warranty claims may be handled in accordance with the manufacturer's applicable warranty terms.

A manufacturer's warranty is separate from EnCstore's return eligibility policy.

15. Policy Updates

EnCstore may update this Return & Refund Policy from time to time. The updated policy will be published on this page with the revised "Last Updated" date.

The return policy applicable to an order will generally be the policy communicated or published at the time of purchase, subject to applicable law.

16. Contact Us

For return, replacement or refund assistance, please contact the EnCstore Customer Support team through the contact details published on EnCstore.com.

Write to us: info@encstore.com / presales@encstore.com

Call us: +91-8130501143

Please keep your order number/invoice number available when contacting us.